Privacy Policy

Privacy Policy :
This privacy policy describes how Hisense collects, uses, and otherwise handles personal information and process the order. By “personal information”, we mean information about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether the information is recorded in a material form or not. This may include but is not limited to information such as name, gender, age, mobile, email, shipping address, products purchased, payment details, delivery info, customer service interactions, and online activity and any information about activities (online or otherwise) that is directly linked to the individual.
This Privacy Policy is effective as of [www.shophisense.com] and lastly updated on [Octorber 1st 2025].
We store all personal information in compliance with Federal Decree by Law No. (45) of 2021 Concerning the Protection of Personal Data, as well as other applicable related statutory provisions in the United Arab Emirates.

How Hisense Collects Your Information:
At certain times we will request personal information from you in order（Contact number、name/organization/address/gender/birthday/email address）to complete online registration forms and user account information, to provide you with products or services or information, to enter you into a competition, promotion or offer, or when giving comments or feedback on our websites.
To better serve you and fulfil your order request, Hisense will also collect necessary information from website interaction, orders, customer service, through transactions (shipping, billing, payment), and from third-party services payment gateways, logistics, analytics.
We will usually ask for limited personal information to ensure we are able to conduct the relevant activity, provide a product/service or information or complete your order request and respond accordingly.
Any information collected will only be used for the purposes specified, unless otherwise mentioned or otherwise authorised or required by law.

Why&How We Are Using the Data，Cookies
Hisense need detailed data information and cookies to process and deliver orders, manage payments, provide support/warranty, track orders, personalize advertising, and improve the shopping experience. Hisense will also share your order information to third parties to fulfil your order request: service providers, logistics companies, payment partners, digital platforms analytics, social media platforms, and other Hisense partners / affiliates; For the protection and security of your information, Hisense will not send or share your personal and privacy information to any commercial sue or parties.
Hisense will retain your personal data in our database for a period of three (3) years from the date of your last interaction with our services or the completion of the relevant transaction (whichever is later). This retention period is necessary to fulfill after-sales service obligations, honor warranty commitments, and comply with statutory record-keeping requirements. Upon the expiration of this retention period, or upon your request to deregister your account (pursuant to the procedures specified in this Privacy Policy), we will promptly anonymize or permanently delete your personal data in accordance with UAE data protection laws, unless continued retention is required by applicable legal or regulatory obligations. And it is your right to end subscribe and deregister account anytime. Hisense is not responsible for any result of deregister.
Information will usually be collected via websites, email, mail, phone, fax, order address etc in person, directly from you. In some limited circumstances and as permitted by law, we may also receive selected personal information about you from third parties.
As you navigate through our websites and interact with us via any other means, we may need to collect personal identifying information from you in order to provide you with services tailored to your needs.
Unless you consent, Hisense will not disclose any personal information collected from your activities on any Hisense online service or otherwise, except to Hisense related companies, service providers, agents, retailers, and marketing partners, or as otherwise authorised or required by law. When Hisense uses third parties, such as contractors or companies to perform services on Hisense’s behalf or provides your information to Hisense retailers or marketing partners, we will use reasonable commercial efforts to ensure that the company protects your personal information in a manner consistent with this privacy policy.
Some of the Hisense related entities and/or service providers we transfer personal information to may be located outside of Middle East. Where we transfer personal information to entities/service providers in a foreign country, we will only do so if we reasonably believe that either: (a) there are comparable privacy laws in that country; (b) we have obtained the individual’s consent; (c) it is not practical to obtain consent or if the transfer were for the benefit of the individual and the individual would have consented to the transfer; or (d) we have taken reasonable steps to ensure the recipient in the foreign country treats the personal information in a manner consistent with this privacy policy and the Middle East Privacy Principles. By providing your personal information and agreeing to this privacy policy, you expressly consent to Hisense, and our related entities, affiliates and *service providers processing your personal information in any jurisdiction, including, but not limited to, Middle East and China, in accordance with this privacy policy. The list of countries listed herein may change from time to time depending on our service providers and the nature of our business. We will endeavour to update this list on a periodic basis, if needed.

·to provide you with products and services;
·to create and inform you of products and services that better meet your needs;
·to notify you of announcements, upcoming promotions and events;
·to enter you into competitions, promotions and offers;
·for promotional, marketing, publicity, research and profiling purposes;
·for billing purposes;
·for warranty and service purposes;
·to anticipate and/or resolve problems with your products or service;
·to provide referrals to our retailers and marketing partners for further follow-up for services or products that we think may be of interest to you;
·to conduct business with you; and
for any other purposes to which you have consented, or which are otherwise authorised or required by law.

You may tell us how you would like to be contacted in connection with information you provided to us, via our online services. You can also end subscribe anytime to stop receive subscribe information.
We will not contact you directly with marketing messages in connection with Hisense online services; and

To indicate that you do not wish to receive these types of communications from Hisense, Hisense retailers or our marketing partners, you can opt out by following the directions provided in any Hisense marketing or promotional material.
If you notify Hisense that you do not want us to use any of your information in the ways described in this policy, we will honor your request (unless otherwise required by law). However, if you then later provide additional personal information to any of our websites or otherwise respond to one of Hisense’s online inquiries, we will assume that you have changed your preference with respect to Hisense’s use of your information, and Hisense may contact you as described herein. You may at any time follow the procedure described above to elect not to be contacted by Hisense for direct marketing. Please also keep in mind that, you may not be able to access certain services/products or activities if you do not provide or decide you do not want us to use your personal information in the required manner.

Additional privacy protections for recognize children using the internet.
Hisense understands that children, including young teenagers, may not be able to make informed choices about personal information requested online. Accordingly, Hisense does not knowingly target children or teenagers (younger than eighteen years of age) for collection of information online. Hisense does not solicit or collect personal identifiable information from children and teenagers according to the applicable laws and regulations and does not allow anyone else to do so. Therefore, if your child can access, accidentally fills in data for us and does not get good consent from the parent/guardian, please notify us and we will immediately take steps to delete the information.

Representations And Warranties
Warranties and Limitations of Liability information and documents provided on this Website are provided “as is” without any warranty. Hisense makes reasonable efforts to include accurate and up-to-date information on this Website; it does not, however, make any representations as to its accuracy or completeness. Your use of this Website is at your own risk. Hisense, its suppliers, distributors, authorized agents, service providers, retailers and marketing partners and the other parties involved in creating and delivering the contents of this Website, are not liable for any damages arising from your use of this Website.

Intellectual Property Rights
The materials displayed on this Website, including but not limited to all brand, text, audio, video, images, photographs, illustrations, artwork, animation files and other graphics, and names, logos, trademarks and service marks, are property of Hisense or its licensors, and are protected by copyright, trademark and other intellectual property laws. This Website may be displayed, downloaded and/or printed solely for your personal, non-commercial home use, provided that you do not delete or modify any copyright, trademark or other proprietary notices. Any other use of the material on this Website without the prior written consent of Hisense is strictly prohibited.

Product Information
Product information and photography featured within this Website were as accurate as possible at the time of publication. Subsequent refinements may be evident in the actual product. Prices and specifications are subject to change without notice. Selected accessory items or props shown in the photographs are not part of the product unless specified. Warranty validation and terms vary by product, country and period.
In consideration of inventory and real-time market price adjustments, in order to better serve consumers and protect our company’s rights and interests, Hisense reserves the right to adjust the status of received orders, including but not limited to order cancellation and automatic refund services.

Linked Websites
This Website may contain hypertext links to other completely independent web sites. Hisense makes no warranty or representation as to the accuracy, completeness or authenticity of information contained in any hypertext link. The existence of such a link cannot be constructed as direct or indirect approval, endorsement or sponsorship of or affiliation with the linked site on the part of Hisense. Please be aware and acknowledge that your use of this Website to link to other sites is at your own risk. You, as a visitor to this Website, acknowledge and agree that Hisense has no obligation to review any sites linked to this Website and is not responsible in any way for the content of any linked sites. These websites, links and services may have their own privacy policies and customer service policies. Browsing and interacting with any other website,
Hisense reserves the right to modify the information contained on this Website at any time without notice. While Hisense makes all reasonable efforts to ensure that all material on this Website is correct, accuracy cannot be guaranteed, and Hisense does not assume any responsibility for the accuracy, completeness or authenticity of any information contained on this Website. This Website and all information and materials contained herein, is provided to you “as is” without any warranty of any kind.

Use This Website At Your Own Risk
Entry into this Website is at your own risk. By entering this Website and/or submitting our online forms, you acknowledge and agree to be bound by all of the legal terms outlined in this Privacy Policy as well as by all applicable laws and regulations. If you do not agree to these terms, you should not use this Website. Hisense reserves the right to change this Privacy Policy at any time and without prior notice. By using this Website, you agree in advance to be bound by all terms and conditions, including this Privacy Policy. Hisense and the parties involved in creating, producing or delivering this Website are not liable for any direct, indirect, consequential, incidental, punitive or any other type of damages, losses, costs or expenses (including but not limited to legal and expert fees) which may arise either as a result of accessing or the inability to access this Website. This includes, without limitation, liability for damages or injuries resulting from browsing this Website, downloading any materials from it, or from such causes as computer viruses, software or hardware malfunctions, or any other errors, problems, failures or delays in computer operation in general or in network transmission.

Your Rights As Data Subject
Subject to the data protection law and other applicable law, you may have a number of rights, including: the right not to provide your personal data to us; the right of access to your personal data; the right to request rectification of inaccuracies; the right to request the erasure, or restriction of processing, of your personal data; the right to object to the processing of your personal data; the right to withdraw consent or limit the use and disclosure of your data; and the right to lodge complaints with data protection authorities.
To exercise one or more of these rights, or to ask a question about these rights or any other provision of this Privacy Policy, or about our processing of your personal data, please use the contact details provided provided in “Contact Us” (see the last section of this Privacy Policy)below. Please note that in some cases it will be necessary to provide evidence of your identity before we can give effect to these rights; and where your request requires the establishment of additional facts (eg, a determination of whether any Processing is non-compliant with applicable law) we will investigate your request reasonably promptly, before taking any action.
By using this Website, filling-in our contact forms or when deciding to participate in a survey, contest or activity organized by us, you agree to the processing of your personal data as described herein and in the specific form where you provide your personal data. The use of this Website will remain subject to the Privacy Policy and applicable laws and regulations. Providing your personal data is voluntary, but if you do not provide your personal data to us correctly, then we may not be able to provide services as intended.

Your Consent
By using this Website, filling-in our contact forms or when deciding to participate in a survey, contest or activity organized by us, you agree to the processing of your personal data as described herein and in the specific form where you provide your personal data. The use of this Website will remain subject to the Privacy Policy and applicable laws and regulations. Providing your personal data is voluntary, but if you do not provide your personal data to us correctly, then we may not be able to provide services as intended.

Amendment
We reserve the right to change this Privacy Policy at any time and will make every effort to promptly update this web page every time there is a change to this policy.. We will post any changes to this Privacy Policy on this page, and the revised version will become effective on the date the revised version was posted, which is identified at the top of the page. We encourage you to review the privacy policy, which may be updated from time to time. Your continued access of our Website after these changes will be considered as your acknowledgment of changes to this Privacy Policy.

Language
This Privacy Policy is provided solely in English.

Contact Us
If you have any questions or comments regarding this privacy policy, please contact us at ([email protected] or UAE: 800 Hisense (447 3673)).
If you have any questions or comments regarding this privacy policy, please contact us at Unit 3706, BB1, Mazaya Business Avenue,
Jumeirah Lakes Towers,
P.O.Box 644918,
Dubai, UAE Email: [email protected]

Website Information Modification Disclaimer
Hisense reserves the right to modify at any time and without prior notice of the information contained on the website. Although Hisense makes all reasonable efforts to ensure that the material on the website is correct, the accuracy is not guaranteed, and Hisense does not assume any responsibility for the accuracy, completeness or authenticity of all information contained on the website.