Using a damp wash cloth, wipe the entire rubber edge of the door seals as well as the fridge contact points. Verify the seal is pushed in firmly all around the edges and test the door is correctly sealing. If the issue persists please be with your product and contact Hisense Customer Support on 800 447 367. Hours of operation are Monday to Friday 8:30am to 7:30pm AEST and weekends from 9am to 5pm AEST.