Hisense Customer Support provide all television firmwares and are required to verify your specific television before providing any firmware. If there is an available firmware version available we will provide it immediately for you to access along with instructions on how to update. Please be with your product and contact Hisense Customer Support on 800 447 367. *Hisense Customer Support hours of operation are Monday to Friday 8:30am to 7:30pm AEST and weekends from 9am to 5pm AEST.